Shipping policy

Thank you for shopping with Cuddela

We are committed to delivering your orders safely, quickly, and reliably across the United States. Please review our shipping policy below for important details regarding order processing, shipping times, tracking, and delivery.

Order Processing Time

Order Cut-Off Time: 5:00 PM (EST)

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Standard Shipping: 7–12 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Your location

  • Carrier volume and operations

  • Weather conditions

  • Peak shopping seasons

  • Unexpected shipping disruptions

While we do our best to deliver orders on time, occasional delays may occur beyond our control.

Shipping Costs

At Cuddela, we believe in transparent and affordable shipping rates.

Standard Shipping (7–12 Business Days)

Flat Rate: $4.99 for all orders within the United States 🇺🇸

FREE Shipping Promotion

Enjoy FREE Shipping on all orders over $49.00

No coupon code is required — free shipping is automatically applied during checkout when eligible.

All shipping charges are clearly displayed before completing your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking information to monitor your package and estimated delivery status at any time.

If you do not receive tracking information within 5 business days after placing your order, please contact our support team.

Shipping Delays

Although we strive to ensure timely delivery, delays may happen due to:

  • High demand periods

  • Courier service interruptions

  • Severe weather conditions

  • National holidays

  • Incorrect shipping information

  • External logistical issues

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Cuddela is not responsible for packages delivered to incorrect addresses entered by customers at checkout.

If you notice an address error, contact us immediately after placing your order.

Lost or Stolen Packages

If your tracking status shows “Delivered” but you have not received your package, please first contact the shipping carrier directly.

If you still need assistance, our support team will do our best to help investigate the issue.

Shipping Availability

Currently, Cuddela ships exclusively within the United States 🇺🇸

At this time, we do not offer international shipping.

Contact Us

If you have any questions about shipping, delivery, or tracking, our support team is always happy to help.

📩 Customer Support

Email: support@cuddela.com
Phone: +1 (551) 966-0911

Business Address:
20 Haypress Rd Ste 313
Cranbury, NJ 08512
United States

Thank you for choosing Cuddela ❤️